Terms of service

Last Updated: August 31, 2026

Welcome to MoonVeil Cosmetics. These Terms of Service (“Terms”) establish the conditions governing your access to our online store, use of our website, purchase of merchandise, and interaction with services offered by MoonVeil Cosmetics.

Throughout these Terms, “MoonVeil Cosmetics,” “we,” “us,” and “our” refer to the operator of this online store. “You,” “your,” and “customer” refer to any individual who visits, browses, places an order, or purchases merchandise through our website.

By accessing our store or completing a purchase, you acknowledge that you have read and agree to these Terms together with the other applicable policies published through MoonVeil Cosmetics.

1. ACCEPTANCE AND ELIGIBILITY

Our online store is intended for lawful shopping and related ecommerce activities.

By accessing MoonVeil Cosmetics or submitting an order, you represent that you have reached the age of majority applicable in your jurisdiction or have appropriate authorization where required by law.

If you do not agree with these Terms, you should discontinue use of our website.

You may not use our store for fraudulent, deceptive, abusive, unlawful, or unauthorized purposes.

2. COSMETICS AND BEAUTY MERCHANDISE

MoonVeil Cosmetics may offer cosmetics, beauty products, skincare items, personal-care merchandise, accessories, and related products.

Individual product pages may provide information concerning:

Ingredients where applicable;
Product size or quantity;
Available shades or variations;
Intended use;
Application directions;
Storage recommendations;
Product features; and
Relevant precautions or warnings.

Customers should carefully review the information associated with a product before purchasing and using it.

3. INGREDIENT AWARENESS

Where ingredient information is available, MoonVeil Cosmetics aims to present it accurately based on current information available to us.

Manufacturers or suppliers may occasionally modify formulations, packaging, labels, or ingredient information.

Customers with known allergies, sensitivities, or specific ingredient concerns should review the ingredient information appearing on the physical product or packaging before use.

Do not use a product if you know that you are allergic or sensitive to an ingredient it contains.

4. PATCH TESTING

Individual responses to cosmetics and skincare products may vary.

Where appropriate for the particular product, customers should consider performing a patch test before broader application, especially when using a new cosmetic or skincare product for the first time.

If irritation, redness, discomfort, swelling, or another unexpected reaction occurs, discontinue use and seek appropriate professional guidance where necessary.

5. INDIVIDUAL RESULTS

Cosmetic and beauty results vary between individuals.

Factors such as skin type, complexion, sensitivity, application technique, environmental conditions, frequency of use, and other products used simultaneously may affect an individual's experience.

Product descriptions, photographs, demonstrations, reviews, or testimonials should not be interpreted as guarantees that every customer will experience identical results.

6. COSMETIC INFORMATION IS NOT MEDICAL ADVICE

Unless expressly stated otherwise, information available through MoonVeil Cosmetics is provided for general shopping, beauty, cosmetic, and product-information purposes.

It is not intended to diagnose, treat, cure, or prevent any disease or medical condition and does not replace advice from a qualified healthcare professional.

Customers with medical concerns, persistent skin conditions, serious allergies, or other health-related questions should consult an appropriately qualified professional.

7. SAFE AND INTENDED USE

Products should be used according to their intended purposes and any instructions, precautions, or warnings supplied with them.

Customers should avoid using merchandise in ways inconsistent with applicable product instructions.

Products intended for external use should not be ingested.

Customers should also observe any applicable warnings concerning eye contact, sensitive areas, age restrictions, or other usage precautions stated on the product or packaging.

8. PRODUCT IMAGES AND COLOR REPRESENTATION

We make reasonable efforts to present our merchandise accurately.

However, cosmetic shades and colors may appear differently depending on screen calibration, display settings, lighting, photography, skin tone, application method, and other factors.

For this reason, the appearance of a color or shade on a digital screen cannot guarantee an exact visual match when the physical product is received or applied.

9. PACKAGING AND PRODUCT UPDATES

Packaging, labeling, product design, formulas, or other presentation details may occasionally be updated by manufacturers or suppliers.

As a result, merchandise received may have packaging that differs from website photographs while remaining the same or an updated version of the applicable product.

Material product changes will be reflected in our listings where reasonably appropriate.

10. PRODUCT AVAILABILITY

All merchandise is subject to availability.

MoonVeil Cosmetics may introduce new products, discontinue merchandise, modify available shades or variations, or establish reasonable purchase limits.

Adding merchandise to a shopping cart does not reserve inventory.

If a product becomes unavailable after an order has been submitted, we may cancel the affected item and refund any amount properly due for that portion of the transaction.

11. PRICING

Prices displayed through MoonVeil Cosmetics may change periodically.

Applicable taxes, shipping fees, discounts, promotional adjustments, and other transaction-related charges will be presented or calculated during checkout where appropriate.

We make reasonable efforts to maintain accurate pricing but occasional technical, typographical, or administrative errors may occur.

Material errors may be corrected and affected transactions appropriately addressed as permitted by applicable law.

12. ORDER SUBMISSION

Submitting an order constitutes an offer to purchase the selected merchandise according to these Terms.

After checkout, you may receive an electronic acknowledgment confirming receipt of your order information.

An automated acknowledgment does not necessarily constitute final acceptance.

Orders may remain subject to inventory confirmation, payment authorization, information verification, and reasonable fraud-prevention procedures.

13. ORDER ACCEPTANCE AND CANCELLATION

MoonVeil Cosmetics reserves the right to reasonably decline, limit, or cancel an order for legitimate reasons, including:

Merchandise becoming unavailable;
Unsuccessful payment authorization;
Material pricing or listing errors;
Incomplete or materially inaccurate order information;
Reasonable indications of fraud or unauthorized payment activity;
Orders reasonably indicating unauthorized commercial resale; or
Transactions violating these Terms or applicable law.

If we cancel a paid order, any amount properly owed back to the customer will be refunded through an appropriate payment method.

14. CUSTOMER INFORMATION

Customers must provide complete and accurate information during checkout.

Please carefully verify your:

Name;
Email address;
Telephone number;
Billing details;
Shipping address;
Selected products;
Shades or other variations; and
Quantities.

If you discover an error after placing an order, contact us promptly.

Changes cannot be guaranteed after processing or fulfillment has begun.

15. PAYMENT

Purchases must be completed using payment options presented through our checkout.

Payments may be processed by independent third-party providers with their own verification requirements, security procedures, privacy practices, and contractual terms.

Transactions may be delayed, declined, or canceled where payment cannot be successfully authorized or reasonable security procedures indicate possible fraudulent or unauthorized activity.

16. UNITED STATES SHIPPING

MoonVeil Cosmetics currently ships eligible online orders within the United States only.

Available shipping methods, charges, qualifying purchase thresholds, estimated transit periods, processing information, and other fulfillment conditions are described in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

17. DELIVERY

Delivery estimates are provided for planning purposes unless expressly identified as guaranteed.

Actual delivery times may be affected by carrier operations, holidays, weather, transportation disruptions, unusually high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

Once fulfillment has begun, address modifications or order changes may not always be possible.

18. RETURNS AND REFUNDS

Our Return and Refund Policy governs eligible returns, refunds, damaged merchandise, incorrect products, and other qualifying post-purchase matters.

Customers should review that policy before purchasing.

Because cosmetics and personal-care merchandise may involve hygiene and safety considerations, opened, used, tested, unsealed, or otherwise ineligible merchandise may be subject to return restrictions where clearly disclosed and permitted by applicable law.

Nothing in these Terms limits mandatory consumer rights that cannot legally be waived or excluded.

19. HYGIENE AND PRODUCT INTEGRITY

Customers should use appropriate hygiene practices when handling cosmetics and personal-care products.

Where applicable, avoid sharing products that directly contact the eyes, lips, skin, or other areas where sharing could create hygiene concerns.

Products should be securely closed after use and stored according to applicable instructions.

Do not continue using merchandise that appears contaminated, materially altered, expired, or otherwise unsuitable for continued use.

20. DAMAGED, LEAKING, OR INCORRECT PRODUCTS

If you receive merchandise that is damaged, leaking, defective, or materially different from what you ordered, contact MoonVeil Cosmetics according to our Return and Refund Policy.

We may reasonably request:

Your order number;
A description of the problem;
Photographs of the affected product;
Photographs of packaging; or
Other information reasonably necessary to review the issue.

Please retain the merchandise and relevant packaging while your report is being evaluated where reasonably practical.

21. STORAGE AND PRODUCT CARE

Cosmetic and personal-care products should be stored according to any directions appearing on their packaging.

Excessive heat, freezing temperatures, moisture, direct sunlight, contamination, or improper storage may affect certain products.

Customers should observe applicable expiration dates, period-after-opening symbols, or other product-use guidance where provided.

22. PROMOTIONS, DISCOUNTS, AND BUNDLES

MoonVeil Cosmetics may periodically offer sales, discount codes, bundles, promotional pricing, or other special offers.

Each promotion may contain separate conditions concerning eligible merchandise, minimum purchase amounts, validity periods, redemption limits, or combination with other discounts.

The conditions displayed with a particular promotion will govern that offer.

Unless otherwise stated, promotional benefits have no cash value.

23. REVIEWS AND TESTIMONIALS

Our website may allow customers to submit reviews, comments, photographs, suggestions, or other feedback.

By providing content, you represent that you own the material or have sufficient rights to submit it.

Customer reviews and testimonials reflect individual experiences and should not be interpreted as guarantees of identical cosmetic or skincare results.

We may moderate or remove content that is fraudulent, unlawful, abusive, defamatory, misleading, infringing, or otherwise violates applicable rights or these Terms.

24. INTELLECTUAL PROPERTY

Unless otherwise stated, original materials associated with MoonVeil Cosmetics—including our branding, website text, photographs, graphics, designs, logos, layouts, and other proprietary content—are owned by us or used under appropriate authorization.

Accessing our website does not transfer ownership of these materials.

Protected content may not be reproduced, modified, distributed, sold, commercially exploited, or otherwise misused without authorization, except where permitted by applicable law.

25. PROHIBITED ACTIVITIES

You must not use MoonVeil Cosmetics to:

Conduct fraudulent or unlawful transactions;
Deliberately provide false or deceptive information;
Attempt unauthorized access to accounts or systems;
Introduce viruses, malware, or harmful code;
Interfere with website functionality or security;
Circumvent technical or security restrictions;
Infringe intellectual property, privacy, or other legal rights;
Collect customer information without lawful authorization;
Use automated technology in a manner that materially disrupts our services; or
Engage in other conduct prohibited by applicable law.

Material violations may result in restriction or termination of access.

26. PRIVACY AND PERSONAL INFORMATION

Personal information submitted through MoonVeil Cosmetics is handled according to our Privacy Policy and applicable privacy requirements.

Our Privacy Policy provides additional information concerning how customer information may be collected, processed, used, stored, or disclosed in connection with our online operations.

27. THIRD-PARTY SERVICES

MoonVeil Cosmetics may rely on independent providers for certain ecommerce functions, including payment processing, website technology, shipping, analytics, communications, and other operational services.

Independent providers may maintain their own terms, privacy policies, and security procedures.

Your direct interaction with a third-party service may therefore also be subject to that provider's applicable conditions.

28. EXTERNAL LINKS

Our website may contain links to independently operated third-party websites or resources.

Such links may be provided for convenience or informational purposes and do not necessarily indicate endorsement or control by MoonVeil Cosmetics.

We are not responsible for independently operated websites, including their content, merchandise, services, availability, security, or privacy practices.

29. WEBSITE AVAILABILITY

We aim to maintain reliable access to MoonVeil Cosmetics but cannot guarantee uninterrupted operation.

Maintenance, technical failures, software updates, security procedures, network interruptions, or circumstances outside our reasonable control may temporarily affect website functionality.

We may modify, restrict, or temporarily suspend certain features where reasonably necessary for operational, security, or technical purposes.

30. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the MoonVeil Cosmetics website and related online services are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, completely secure, or free from technical errors.

Nothing in these Terms excludes statutory warranties, consumer protections, or other rights that cannot lawfully be excluded.

31. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MoonVeil Cosmetics will not be responsible for indirect, incidental, special, consequential, or similar losses resulting solely from access to, use of, or inability to use our website or online services.

Any exclusions or limitations stated in these Terms apply only where legally permitted.

Nothing in these Terms excludes or limits liability where applicable law prohibits such a limitation.

32. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold MoonVeil Cosmetics harmless from reasonable claims, liabilities, damages, losses, and expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another party's legal rights.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect.

34. TERMINATION OR RESTRICTION OF ACCESS

You may discontinue using MoonVeil Cosmetics at any time.

We may suspend, restrict, or terminate access where we reasonably determine that a user has materially violated these Terms, engaged in fraudulent or unlawful activity, compromised website security, or otherwise materially misused our services.

Provisions that by their nature should survive termination will remain effective.

35. GOVERNING LAW

These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of Ohio, without limiting mandatory consumer protections or remedies available under applicable federal or state law.

36. CHANGES TO THESE TERMS

MoonVeil Cosmetics may update these Terms periodically to reflect changes in our merchandise, website functionality, business operations, store policies, or applicable legal requirements.

The current version may be published through our website together with a revised “Last Updated” date.

Continued use of our services after updated Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

37. RELATED STORE POLICIES

These Terms should be read together with other policies made available through MoonVeil Cosmetics, including our:

Where another store policy provides more specific conditions concerning a particular matter, those provisions may apply to that matter to the extent permitted by applicable law.

38. ENTIRE AGREEMENT

These Terms and the applicable policies referenced above constitute the terms governing your use of MoonVeil Cosmetics.

Our failure to enforce a provision on one occasion does not waive our right to enforce that provision later.

39. CONTACT MOONVEIL COSMETICS

For questions regarding these Terms of Service, an order, or another MoonVeil Cosmetics policy, please contact us:

MoonVeil Cosmetics
13911 Thornhope Rd
Cleveland, OH 44135
United States

Phone: 216-965-5122
Email: linestariq1@gmail.com